{"id":4974,"date":"2009-07-29T15:28:27","date_gmt":"2009-07-29T19:28:27","guid":{"rendered":"http:\/\/www.asianinny.com\/?p=4974"},"modified":"2009-07-29T15:28:27","modified_gmt":"2009-07-29T19:28:27","slug":"application-and-production-support-analyst-%e2%80%93-derivatives","status":"publish","type":"post","link":"http:\/\/www.asianinny.com\/?p=4974","title":{"rendered":"Application and Production Support Analyst \u2013 Derivatives"},"content":{"rendered":"

Company: RedStream Technology
\nJob Category: IT\/Software Development
\nJob Title: Application and Production Support Analyst – Derivatives
\nLocation: New York, NY 10010
\nURL: http:\/\/www.indeed.com\/cmp\/Redstream-Technology-Llc<\/a><\/p>\n

Job Description<\/strong>
\nThe Derivatives team is responsible for providing 24*5 user and production support for all Front and Back Office Derivatives applications in the Bank. The team incorporates a Follow-The-Sun model, providing a 24-hour support desk managed in London, Singapore, Dubai, and New York.<\/p>\n

Key Roles & Responsibilities<\/strong>
\nResponsible for stability of production environments ensuring all applications and interfaces have maximum availability. This includes FO, MO and BO.<\/p>\n

    \n
  1. Receive calls\/remedy tickets for user and application issues and troubleshoot them. If required, escalate to 2nd line for further investigation to keep within SLA.<\/li>\n
  2. Act as a facilitator and coordinate between various teams like Infrastructure, 2nd line, IT Service to resolve complex issues and outages.<\/li>\n
  3. Track incidents and provide regular updates to users on request status and progress.<\/li>\n
  4. Manage\/coordinate recurring issues and ensure long-term resolution.<\/li>\n
  5. Highlight user training and education needs and maintain excellent user satisfaction.<\/li>\n
  6. Highly motivated to learn and manage different applications across derivatives.<\/li>\n
  7. Work as a global support liaison with teams in Dubai, London and Singapore.<\/li>\n
  8. Document common issues for team\u2019s perusal.<\/li>\n
  9. Follow escalation procedures during outages and ensure root-cause analysis.<\/li>\n
  10. Monitor and oversee End of Day batches and escalate to 2nd line in case of failures.<\/li>\n<\/ol>\n

    Qualifications & Skills<\/strong>
    \nExperience\/Skills Required:<\/p>\n

      \n
    1. Should have 4+ years production support experience in Investment Banking.<\/li>\n
    2. Working knowledge of FX Options\/IRDs\/Commodities\/Credit Derivatives products.<\/li>\n
    3. Should be able to balance business and systems knowledge effectively.<\/li>\n
    4. Comfortable working in UNIX, Windows, Sybase and XML environments.<\/li>\n
    5. Keenness to understand and resolve PL\/Risk\/Fixing\/Settlement issues on his\/her own.<\/li>\n
    6. Strong team player, effective in communicating internationally and comfortable working closely with trading users.<\/li>\n
    7. Experience in working with derivatives applications and interfaces.<\/li>\n
    8. Ability to work under pressure and deliver excellent results.<\/li>\n<\/ol>\n

      Experience\/Skills Preferred:<\/strong><\/p>\n

        \n
      1. Hands on Murex, Swapswire and Scrittura support.<\/li>\n
      2. Good understanding of PL, Risk, Fixings and Payments workflow in Murex.<\/li>\n
      3. Understanding of MXML and MReports.<\/li>\n
      4. Experience in Murex EOD Batch Support, Back Office EOD, Accounting, Payments.<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"

        Company: RedStream Technology Job Category: IT\/Software Development Job Title: Application and Production Support Analyst – Derivatives Location: New York, NY 10010 URL: http:\/\/www.indeed.com\/cmp\/Redstream-Technology-Llc Job Description The Derivatives team is responsible for providing 24*5 user and production support for all Front and Back Office Derivatives applications in the Bank. The team incorporates a Follow-The-Sun model, providing […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3],"tags":[],"class_list":["post-4974","post","type-post","status-publish","format-standard","hentry","category-looking-for-work-search-our-premium-job-database"],"_links":{"self":[{"href":"http:\/\/www.asianinny.com\/index.php?rest_route=\/wp\/v2\/posts\/4974","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/www.asianinny.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/www.asianinny.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/www.asianinny.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/www.asianinny.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=4974"}],"version-history":[{"count":1,"href":"http:\/\/www.asianinny.com\/index.php?rest_route=\/wp\/v2\/posts\/4974\/revisions"}],"predecessor-version":[{"id":4975,"href":"http:\/\/www.asianinny.com\/index.php?rest_route=\/wp\/v2\/posts\/4974\/revisions\/4975"}],"wp:attachment":[{"href":"http:\/\/www.asianinny.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=4974"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/www.asianinny.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=4974"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/www.asianinny.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=4974"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}