Job Description
Academic Technology Assistant Manager
Academic Technology
The New School

The Academic Technology assistant manager reports directly to Director of Academic Technology and works closely with the full-time management team, as well as with other IT teams, sharing responsibilities towards quality of service and efficiency of AT facilities and operations. The assistant manager performs administrative tasks in support of the overall operations of university-wide computer labs and smart classrooms. The successful applicant will be a professional who has outstanding communication, organization and management skills with a strong sense of prioritization and the ability to coordinate tasks and projects, producing effective results within deadlines. A self starter, yet with an acute sense of teamwork, excellent customer service skills, capable of working with a diverse population in a positive, supportive manner and available to work a flexible schedule. Efficient working knowledge of MS office is necessary. Comprehensive technical skills of multimedia and web applications and/or the willingness and the ability to learn fast are strongly desired.

Responsibilities:

– Help manage state of the art Academic Technology facilities. Work as manager on duty as scheduled, managing staff overseeing day-to-day operations of multimedia labs, smart classrooms, and specialty facilities such as the Equipment Center and the Print Output Center, supervising part time staff and assisting users with comprehensive services, including basic technical workflow and advanced customer service scenarios. Mediate conflict towards resolution and perform sound judgment and decision making in a variety of customer service scenarios. Participate in managers meetings to review practices and produce input to improve operations.
– Review, update, implement and perform quality control of procedures and policies. Create and maintain databases and compile relevant data related to usage of services and resources. Research, deploy and maintain equipment and systems in support of lab services. Follow up with purchase orders and repairs.
– Hire, train, schedule and supervise PT staff. Create and update instructional documentation ? support and training – for staff and users. Process requests for access to services and use of facilities.
– Act as intra and extra-departmental liaison. Participate in committees and coordinate focus groups. Conduct research and prepare documentation for the meetings. Schedule and lead meetings, produce and divulge minutes. Follow up on recommendations and decisions made by committee implementing and communicating resolution.
– Maintain records and documentation; complete special projects as assigned.

Requirements:

– Bachelor’s degree (BA or BS) and professional level work experience in educational technology or related field.
– Experience managing fast paced technology services facilities and sharing responsibilities with a talented team with strong technical skills.
– Experience managing part time staff. Team leader and team player. Effective and efficient project coordinator.
– Working knowledge of digital and/or print media workflow and interest in researching support and management systems.
– Advanced level of technical, communication, written and spoken, and administrative skills required.
– Must be able to provide documented management, computer, multimedia and customer service experience.
– Available to work flexible hours, including evenings and weekends.
– Knowledge of web and/or systems/database programming and maintenance is a plus.

In addition to a dynamic and progressive work environment, The New School offers a competitive benefits package, including medical and dental insurance, retirement plans, flexible spending accounts and a tuition waiver. We encourage a healthy work/life balance and offer employee assistance services, health and well-being programs and over four weeks of vacation time per year.

Apply with us and discover the rewards and opportunities in working for a world-class, urban university.

Interested candidates must apply online at: http://careers.newschool.edu/applicants/Central?quickFind=51664
Contact Information
Company: New School University