Job Description

e-Dialog is the proven provider of advanced e-mail marketing and database technologies, products, strategies, and services for permission-based e-mail marketers. Whether clients are looking for a full-service, self-service or collaborative relationship, we have the solutions to meet their needs.

-Ensure overall client satisfaction through timely and flawless execution of all email marketing campaigns/projects, monitoring campaign trends, and frequent status communications.
-Become proficient in e-Dialog’s technology tool-set, assisting and supporting clients in utilizing these applications (see website for product list)
-Organizes, plans, and works cross-functionally with clients’ marketing & technology teams as well as internal e-Dialog teams to deliver on clients’ e-mail marketing strategy, developing detailed project specifications and providing end-to-end project management.
-Work with Account Team in growing and developing clients’ overall email program through advising on industry best practices, privacy and legal requirements, identifying efficiencies and improving relevancy
-Participate in development of strategy discussions, client presentations, marketing and tactical plans
-Provide weekly/monthly reports and insights on program performance by proactively monitoring email campaigns and competitive market information to make effective tactical recommendations and campaign adjustments
-Maintain email campaign process documentation
-Responsible for managing client billing and assisting in budgeting and forecasting

-3-5 years of direct marketing, multi-channel marketing or technology services experience
-Previous experience in the email marketing industry a plus
-Passion for online/email or database marketing and strong knowledge of internet marketing solutions
-Excellent client service and problem solving skills in order to minimize problem escalation to senior team members and ability to provide recommendations for resolution
-Superior organizational and interpersonal skills as well as strong written and verbal communication abilities in order to develop relationships and work with a broad array of client, agency, and vendor contacts
-Strong project management skills — excellent organization, attention to detail, and ability to manage multiple programs and projects simultaneously
-Ability to multi-task in a fast-paced, deadline-driven, dynamic environment
-Proficient in Microsoft Office, especially Excel
-Exposure to database and query tools a plus
-Solid quantitative/analytical skills
-Potential to take on higher-level strategic roles in the future
-Bachelor’s Degree

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