Company Name: | Forex Capital Markets |
Job Category: | Banking/Customer Service |
Location: | New York, NY |
Position Type: | Full-Time, Employee |
Job Title: | Operations Associateun |
Website Address: | http://www.fxcm.com/ |
Responsibilities include:
- Processing and activating new currency trading accounts
- Back office operations and processing transactions (withdrawals, transfers, deposits)
- Posting deposits (credit card, wires, online checks, bank checks)
- Customer service and correspondence (phone, live person chat, emails)
- Updating and entering client account information in the system
Qualifications:
- Must be eligible to work in the USA (No H1 Visa Sponsorship)
- Must be able to work all of the available shifts: US, Asian, Euro shifts
- BA/BS degree with a minimum GPA of 3.0 or some college + 2 yrs of work experience in a related field.
- Computer literate – Must have knowledge of Microsoft Office (word/excel) and Internet. Adobe Acrobat a plus!!!
- Excellent written and verbal communication skills
- Superior customer service skills
- Detail-oriented with a high level of organizational skills
- Able to multi-task and meet deadlines in a fast-paced business environment
- Self starter and able to work with minimal supervision
- Able to maintain confidentiality
- Determine priorities and follow up in a timely fashion
- Must be a team player
- Special consideration for people who speak Foreign Languages: German, Korean, Spanish, and Arabic speakers in high demand