Company: Kaos Studios
Job Category: IT/Software Development
Job Title: Service Desk Technician
Location: New York, NY 10001
URL: http://www.kaosstudios.com/
Kaos Studios is located in the heart of New York City and is mere blocks from the Empire State Building and the thrill of Midtown Manhattan. Along with the opportunity to live in one of the most exciting cities in the world, we create exciting titles like Frontlines: Fuel of War (PC/XBOX360) and our newest title Homefront!
We also offer competitive salaries, comprehensive health benefits, and an excellent compensation package.
Kaos offers a competitive salary and range of benefits as well as a dynamic, creative, and challenging work environment where individual effort is critical to our success.
Job Requirements:
• Install, set up and maintain hardware and software for end users.
• Investigate, troubleshoot, and correct end user´s software and hardware issues.
• Prioritize, document, and actively resolve all end user help requests.
• Keep all hardware and software asset and inventory lists accurate 100% of the time.
Qualifications:
• Degree in Computer Science, Information Systems or a comparable technical background.
• 3+ years of hands-on IT, helpdesk, or technical support experience.
• Strong aptitude for technology.
• Very strong attention to detail and task follow-through.
• Ability to work independently and as part of a team.
• Ability to communicate technical information to both technical and non-technical users.
• Well developed desktop and application troubleshooting skills.
• Strong customer service focus.
• Strong knowledge of network protocols (TCP/IP, SNMP, etc.).
• Strong knowledge of various OS’ (Windows XP, Windows Vista, Mac OS X).
• Knowledge of various server OS’ (Windows Server 2003 and 2008).
• Strong knowledge of Microsoft Office and related productivity software.
• Experience with PC imaging and disk management software.
• Experience with Norton/McAfee (or similar corporate antivirus software).
• Knowledge of scripting languages (VB, Perl, Python, PowerShell, etc.) is a plus!
• Knowledge of game development environments and equipment is a plus!
• Must be able to lift 40 pounds
All interested applicants can apply directly to this job by visiting our website at www.kaosstudios.com.