Blue Nile is the largest online retailer of certified diamonds, engagement rings and fine jewelry. Our standards are amongst the highest of all jewelers. We provide a superior customer experience, extraordinary value and industry leading product quality and style. We obsess about our customers and are passionate about providing each customer with an amazing experience.

We embrace a culture of adaptability. Our team is nimble, innovative and resourceful and makes an impact on both the business and each individual customer’s personal experience. We value hard-work, flexibility and curiosity and collaborate to creatively solve problems, constantly improve and implement meaningful changes. Our team celebrates achievements and is inspired by success.

Blue Nile is looking for a Diamond and Jewelry Consultant who is eager for an exciting opportunity to join our retail Webroom. The ideal candidate speaks Mandarin & understands the white glove culture and has a passion to educate customers about jewelry purchases. A Diamond and Jewelry Consultant at Blue Nile is outgoing, passionate and strives to help others. The company’s Customer Service goal is to enhance and grow the brand connection experience for customers. Diamond and Jewelry Consultants do this through being professional, accessible, enthusiastic, and interested in a career that creates a“Jeweler for Life” relationship with Blue Nile. This position is located in the Roosevelt Field Mall in Garden City, New York.

Responsibilities:

Demonstrate exceptional Customer Service and continually develop your product knowledge to educate customers
Help create and maintain a store culture focused on the customer, enhance the buying experience and build relationships that lead to long term business growth
Communicate the Blue Nile Difference, instilling trust and confidence in our brand
Proactively follow up on all work requests within Blue Nile’s service level standards
Effectively resolve complex customer service challenges, finding solutions which exceed customer expectations
Communicate accurate information and set clear expectations for customers, ensuring an on-brand Blue Nile experience
Proven aptitude to effectively and efficiently navigate through all computer systems
Strong attention to detail and high integrity
Continuously maintain excellent attendance and punctuality

Qualifications:

Previous retail sales or customer service experience required
Jewelry experience a plus but not required
Mandarin fluency preferred
Excellent interpersonal, creative problem solving, organizational and time management skills
Excellent listening, written and verbal communication skills
Ability to work within deadlines in a fast paced environment
Strong computer, typing/keyboarding and data entry skills
Ability to stand for extended periods of time
Flexibility and willingness to adjust to scheduling needs, particularly during retail peak seasons
Authorized to work in the U.S.

What we offer:

Competitive Salaries
Transportation Allowance
Employee Discount